Class: CancelReservationService

Inherits:
BaseOperationService show all
Includes:
ActionView::Helpers::DateHelper, DefaultErrorContainer
Defined in:
app/services/cancel_reservation_service.rb

Overview

Cancel reservation

Instance Attribute Summary collapse

Attributes inherited from BaseOperationService

#outcome

Instance Method Summary collapse

Methods included from DefaultErrorContainer

#error, #error_message_simple, #merge_errors

Methods inherited from BaseOperationService

#success?

Constructor Details

#initialize(reservation_id, actor, options = {}) ⇒ CancelReservationService

Returns a new instance of CancelReservationService.

Parameters:

  • reservation_id
  • actor (Symbol) —

    :owner :admin or :user

  • options (Hash) (defaults to: {}) —

    optional parameters

    • require_reason [Boolean] whether cancel reason is required

    • force_cancel [Boolean] bypass normal cancellation restrictions

    • claim_refund [Boolean] whether user wants to claim refund guarantee



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# File 'app/services/cancel_reservation_service.rb', line 20

def initialize(reservation_id, actor, options = {})
  @reservation_id = reservation_id
  @actor = actor
  @options = options
end

Instance Attribute Details

#actor ⇒ Object

Returns the value of attribute actor.



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# File 'app/services/cancel_reservation_service.rb', line 11

def actor
  @actor
end

#cancel_reason ⇒ Object

Returns the value of attribute cancel_reason.



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# File 'app/services/cancel_reservation_service.rb', line 11

def cancel_reason
  @cancel_reason
end

#options=(value) ⇒ Object (writeonly)

Sets the attribute options

Parameters:

  • value —

    the value to set the attribute options to.



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# File 'app/services/cancel_reservation_service.rb', line 12

def options=(value)
  @options = value
end

#reservation_id ⇒ Object

Returns the value of attribute reservation_id.



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# File 'app/services/cancel_reservation_service.rb', line 11

def reservation_id
  @reservation_id
end

Instance Method Details

#execute ⇒ Object 



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# File 'app/services/cancel_reservation_service.rb', line 26

def execute
  return false unless valid?

  result = false

  ActiveRecord::Base.transaction do
    reservation.lock!
    reservation.mark_voucher_as_inactive!
    reservation.cancel_reason = cancel_reason
    reservation.cancelled_by = actor
    reservation.audit_comment = "cancelled by #{actor}"
    reservation.mark_as_canceled!
    unless reservation.save!
      merge_errors(reservation.errors)
      raise ActiveRecord::Rollback
    end

    # Cancel seven rooms reservation if restaurant using seven rooms inventory
    cancel_sr_reservation_result = cancel_seven_rooms_reservation
    unless cancel_sr_reservation_result.success?
      errors.add(:base, SevenRooms::ErrorMessages.error_message(actor, cancel_sr_reservation_result.message))
      raise ActiveRecord::Rollback
    end

    # Cancel TableCheck reservation if restaurant using TableCheck inventory
    cancel_tc_reservation_result = cancel_tablecheck_reservation
    unless cancel_tc_reservation_result.success?
      errors.add(:base, Tablecheck::ErrorMessages.error_message(actor, cancel_tc_reservation_result.message))
      raise ActiveRecord::Rollback
    end

    cancel_weeloy_reservation_result = cancel_weeloy_reservation
    unless cancel_weeloy_reservation_result.success?
      errors.add(:base, Weeloy::ErrorMessages.error_message(actor, cancel_weeloy_reservation_result.message))
      raise ActiveRecord::Rollback
    end

    # Cancel BistroChat reservation if restaurant using BistroChat inventory
    cancel_bistrochat_reservation_result = cancel_bistrochat_reservation
    unless cancel_bistrochat_reservation_result.success?
      errors.add(:base, Bistrochat::ErrorMessages.error_message(actor, cancel_bistrochat_reservation_result.message))
      raise ActiveRecord::Rollback
    end

    # Cancel MyMenu reservation if restaurant using MyMenu inventory
    cancel_mymenu_reservation_result = cancel_mymenu_reservation
    unless cancel_mymenu_reservation_result.success?
      errors.add(:base, MyMenu::ErrorMessages.error_message(actor, cancel_mymenu_reservation_result.message))
      raise ActiveRecord::Rollback
    end

    delete_calendar
    cancel_referral_reward
    cancel_booking_reward
    # Skip payment verification for admins, vendor-allowed cancellations, or force cancellations
    # force_cancel bypasses payment checks for emergency/administrative scenarios
    unless by_admin? || vendor_cancellation_allowed? || force_cancel?
      check_payment
    end

    # Process refund guarantee claim if requested
    if claim_refund?
      refund_claim_service = RefundGuaranteeClaimService.new(reservation_id, actor)
      unless refund_claim_service.execute
        merge_errors(refund_claim_service.errors)
        raise ActiveRecord::Rollback
      end
    end

    if by_admin? || by_owner?
      reservation.trigger_immediate_sync
    else
      reservation.trigger_priority_sync
    end

    result = true
  end

  return false unless result

  invalidate_shopee_pay if reservation.shopee_pay_provider?

  if reservation.by_marketplace?
    vendor_name = reservation.vendor_reservation.oauth_application.name
    case vendor_name
    # No need to send CANCEL status to OpenRice Webhook if the actor is user
    # Because OpenRice will get the real time status from API response
    when ApiVendorV1::Constants::OPEN_RICE_VENDOR_NAME
      if !by_user?
        Vendors::OpenRice::WebhookWorker.perform_async(reservation.id.to_s,
                                                       reservation.vendor_reservation.id.to_s,
                                                       ApiVendorV1::Constants::CANCEL)
      end
    when ApiVendorV1::Constants::TAG_THAI_VENDOR_NAME
      Vendors::TagThai::WebhookWorker.perform_async(reservation.id, ApiVendorV1::Constants::CANCEL)
    when ApiVendorV1::Constants::GOOGLE_RESERVE_VENDOR_NAME
      google_status =
        by_user? ? ApiVendorV1::Constants::RWG_CANCELED : ApiVendorV1::Constants::RWG_DECLINED_BY_MERCHANT
      Vendors::GoogleReserve::WebhookWorker.perform_async(reservation.id, google_status)
    else
      APMErrorHandler.report("Invalid vendor name: #{vendor_name}")
    end
  end

  NotificationWorkers::Reservation.perform_in(30.seconds, reservation.id, 'cancel')
  Netcore::EventWorker.perform_in(Netcore::EventWorker::DELAY, :reservation_event, reservation_id)
  true
end

#valid? ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'app/services/cancel_reservation_service.rb', line 135

def valid?
  return false unless reservation_id&.to_i&.positive? && actor.present?

  unless reservation.active?
    errors.add(:base, 'Reservation already cancelled')
    return false
  end

  if actor.to_sym == :owner && reservation.restaurant.any_offers? && cancel_reason.blank?
    errors.add(:base, 'Reason is required')
    return false
  end

  if require_reason?
    errors.add(:base, 'Reason is required')
    return false
  end

  time_zone = reservation.restaurant.time_zone

  last_cancel_at = Time.now_in_tz(time_zone) - 24.hours
  res_time = reservation.reservation_time.in_time_zone(time_zone)

  if actor.to_sym == :owner && res_time < last_cancel_at
    errors.add(:base, 'Sorry you can not update if reservation has been passed more than 24 hours')
    return false
  end

  restaurant = reservation.restaurant
  if actor.to_sym == :user
    if reservation.is_past?
      errors.add(:base,
                 'Sorry your reservation has passed. You can no longer cancel your reservation. You have been marked as No Show')
      return false
    elsif restaurant.time_in_advance_to_rectify.to_i.positive? && !reservation.allowed_to_rectify?
      time_needed = distance_of_time_in_words restaurant.time_in_advance_to_rectify.minutes

      errors.add(:base, I18n.t('reservation.too_quick_to_rectify', time_needed: time_needed, phone: restaurant.phone))
      return false
    end
  end

  # Prevent cancellation of reservations with successful charges, unless:
  # - Actor is admin (full authority)
  # - Vendor cancellation is explicitly allowed for this booking channel
  # - Force cancel is enabled (emergency/administrative override)
  # - User is claiming refund guarantee (handled separately)
  if !by_admin? && reservation.charges.present? && reservation.charges.success_scope.present? &&
      !vendor_cancellation_allowed? && !force_cancel? && !claim_refund?
    errors.add(:base, 'Sorry, this booking can not be canceled')
    return false
  end

  true
end